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How it works

Classification is fully AI-powered. No rules to maintain, no manual tagging.
  1. The transcript is analyzed by AI alongside your team’s configured call types
  2. A primary type is assigned (required), plus an optional secondary type
  3. An AI-generated title is created for the call
  4. A rationale explains why the call was classified that way
Once classified, the matched summary and scorecard templates are automatically applied — no manual step required.

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System call types

OnePerfectSlice includes 11 built-in call types, each with its own summary and scorecard template:
Call TypeWhat the summary surfaces
Discovery CallPain points, decision criteria, budget signals, timeline, competitive landscape, buying team, and next steps
Demo CallFeature reactions, pain-to-feature mapping, objections addressed, concerns, and next steps
Customer Growth CallExpansion signals, growth obstacles, stakeholder dynamics, competitive signals, and enablement needs
Customer Follow-Up CallMomentum, remaining obstacles, stakeholder dynamics, and follow-up actions
Renewal CallRenewal signals, churn risks, value anchoring, competitive signals, and enablement needs
Onboarding & Training CallTraining objectives, topics covered, key learnings, engagement level, and follow-up items
Support CallSupport risks, feature gaps, workflow fit, resolution signals, and enablement needs
Internal Strategy CallHigh-level business planning and positioning
Internal Execution CallDay-to-day operations, process improvements, and tactical planning
Internal Coordination CallPost-engagement alignment and internal action items
Miscellaneous CallGeneral-purpose summary for calls that don’t fit other categories
Teams can also create custom call types with their own summary and scorecard templates tailored to their specific workflow.

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Why it matters

Without classification, every call gets the same generic treatment. With it:
  • Summaries are tailored — a discovery summary surfaces different context than a demo summary
  • Scorecards are relevant — reps are evaluated against criteria that match the type of conversation they’re having
  • Patterns emerge — compare discovery calls to discovery calls, not discovery calls to proposal calls