Typical workflow
Slices
Slices are AI analysis templates. Each one targets a specific business question — like “which deals show buying intent?” or “where are reps missing discovery questions?” — and evaluates your calls against a set of scoring elements.Slice Runs
Once you start a run, these endpoints let you track progress and retrieve results. Runs are asynchronous — they move through phases (queued → gathering_evidence → analyzing_calls → synthesizing → completed) and can take seconds to minutes depending on how many calls match.
Posts
Posts are the AI-generated outputs from processed calls — either a summary (key topics, decisions, next steps) or a scorecard (element-by-element rep evaluation). These endpoints let you search, filter, and retrieve them.Filters
Before running a slice or searching posts, you may need to know what values are valid for your filters. These typeahead endpoints let you search for call owners, companies, and CRM entities.Call owners and company domains are team-scoped. CRM data (deals, companies, stages, fields) is org-scoped because CRM connections are shared across the organization.
Reference Data
These endpoints return metadata about your team’s configuration — useful for understanding what call types and analysis elements exist before building filters or interpreting results.
For full details on how these entities relate to each other, see Data Models.