> ## Documentation Index
> Fetch the complete documentation index at: https://docs.oneperfectslice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Types

> OnePerfectSlice automatically classifies every call by type using AI. Classification drives everything downstream — which summary template is used, which scorecard criteria apply, and how the call is grouped for analysis.

## How it works

Classification is fully AI-powered. No rules to maintain, no manual tagging.

1. The transcript is analyzed by AI alongside your team's configured call types
2. A **primary type** is assigned (required), plus an optional **secondary type**
3. An **AI-generated title** is created for the call
4. A **rationale** explains why the call was classified that way

Once classified, the matched summary and scorecard templates are automatically applied — no manual step required.

## System call types

OnePerfectSlice includes 11 built-in call types, each with its own summary and scorecard template:

| Call Type                      | What the summary surfaces                                                                                    |
| ------------------------------ | ------------------------------------------------------------------------------------------------------------ |
| **Discovery Call**             | Pain points, decision criteria, budget signals, timeline, competitive landscape, buying team, and next steps |
| **Demo Call**                  | Feature reactions, pain-to-feature mapping, objections addressed, concerns, and next steps                   |
| **Customer Growth Call**       | Expansion signals, growth obstacles, stakeholder dynamics, competitive signals, and enablement needs         |
| **Customer Follow-Up Call**    | Momentum, remaining obstacles, stakeholder dynamics, and follow-up actions                                   |
| **Renewal Call**               | Renewal signals, churn risks, value anchoring, competitive signals, and enablement needs                     |
| **Onboarding & Training Call** | Training objectives, topics covered, key learnings, engagement level, and follow-up items                    |
| **Support Call**               | Support risks, feature gaps, workflow fit, resolution signals, and enablement needs                          |
| **Internal Strategy Call**     | High-level business planning and positioning                                                                 |
| **Internal Execution Call**    | Day-to-day operations, process improvements, and tactical planning                                           |
| **Internal Coordination Call** | Post-engagement alignment and internal action items                                                          |
| **Miscellaneous Call**         | General-purpose summary for calls that don't fit other categories                                            |

Teams can also create **custom call types** with their own summary and scorecard templates tailored to their specific workflow.

## Why it matters

Without classification, every call gets the same generic treatment. With it:

* **Summaries are tailored** — a discovery summary surfaces different context than a demo summary
* **Scorecards are relevant** — reps are evaluated against criteria that match the type of conversation they're having
* **Patterns emerge** — compare discovery calls to discovery calls, not discovery calls to proposal calls